Question 1

How does pricing work?

Accepted Answer

Flat-fee pricing, stated up front before any work begins. We never take a percentage of back pay.

Question 2

Do you offer payment plans?

Accepted Answer

Yes. Financing and payment plans are available for qualified services, subject to approval. See our Financing page.

Question 3

What happens after I submit a free review?

Accepted Answer

A dedicated Claims Specialist reaches out within one business day to schedule a strategy call.

Question 4

Will I always work with the same person?

Accepted Answer

Yes — that's the point of a dedicated Claims Specialist. One point of contact who knows your file.

Question 5

Is VetLink affiliated with the VA?

Accepted Answer

No. VetLink is independent and not affiliated with the U.S. Department of Veterans Affairs.

Question 6

Is VetLink a law firm or VSO?

Accepted Answer

No. VetLink is not a law firm and does not provide legal or medical advice. We help you prepare and organize.

Question 7

Do you guarantee a rating or a 100% outcome?

Accepted Answer

No. No legitimate company can guarantee a rating, a specific percentage, or that you'll be approved. All VA benefit decisions are made by the U.S. Department of Veterans Affairs. Be cautious of anyone who promises otherwise.

Question 8

Can you speed up the VA's decision?

Accepted Answer

No. The VA controls its own timeline. We help you prepare a clear, complete file so nothing on your end slows the process down — but we do not, and cannot, speed up the VA.

Question 9

What does AI actually do at VetLink?

Accepted Answer

AI helps organize evidence, build checklists, draft starting points for personal statements and buddy letters, summarize long decision letters, and surface gaps in a timeline. A human Claims Specialist reviews and refines everything before it reaches you.

Question 10

Will I be talking to a chatbot?

Accepted Answer

No. Your point of contact is a real, dedicated Claims Specialist. AI works in the background to make their time with you more useful, not to replace them.

Question 11

How long does the VA take to decide?

Accepted Answer

Decision timelines are set entirely by the VA and vary widely. We help you prepare; we don't control the VA's clock.

Question 12

Do you help me prepare for the C&P exam?

Accepted Answer

Yes. We help you understand what to expect, organize evidence, and walk in prepared.

Question 13

I was denied. Now what?

Accepted Answer

Denied doesn't mean done. We help you understand the decision letter and prepare what comes next.

Question 14

Who provides the financing?

Accepted Answer

Third-party lending partners. VetLink is not a lender. Terms and availability vary; financing is subject to approval.

Question 15

How is my information handled?

Accepted Answer

Your information is used to provide our services and is never sold. See our Privacy Policy for full details.

Questions, answered.

Pricing

The Process

What VetLink Is and Isn't

Human-Led AI

Timeline

C&P Exams

Denied Claims

Financing

Privacy

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